Tracking order

Thank you for choosing RanaFono for your Mice, Headphones, or Controller purchase. We understand how important it is to know where your order is, and we are committed to providing you with a transparent and easy tracking experience. Below is a step-by-step guide to help you monitor your shipment from our warehouse to your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been processed and shipped, you will receive an email from [email protected] containing your unique tracking number. This email is sent automatically when the carrier scans your package. Please check your inbox (and spam folder) for a message with the subject line: "Your RanaFono Order Has Been Shipped."

Step 2: Choose a Tracking Method

You can track your package using one of the following reliable third-party logistics tracking websites. These platforms aggregate data from multiple carriers, providing real-time updates in a single interface.

Option A: Use 17Track

17Track is a free and user-friendly global tracking service. To use it:

  1. Visit https://www.17track.net/en .
  2. Enter your tracking number in the search bar on the homepage.
  3. Click the "Track" button. The system will automatically detect the carrier and display the latest status, including location, transit milestones, and estimated delivery date.

Option B: Use PackageRadar

PackageRadar offers a clean interface and supports over 700 carriers worldwide. To track your order:

  1. Go to https://packageradar.com .
  2. Paste your tracking number into the input field.
  3. Press "Track" to see detailed shipment progress, including customs clearance updates and delivery attempts.

Option C: Use AfterShip

AfterShip is another popular choice, known for its push notifications and mobile app. To track:

  1. Navigate to https://www.aftership.com .
  2. Enter your tracking number in the search box.
  3. Click "Track" to view a timeline of events, including the carrier name and estimated delivery window.

Step 3: What to Do If Tracking Information Is Not Updating

It is normal for tracking information to take 24–48 hours to appear after the shipment email is sent, especially during peak seasons. If your tracking number shows no updates after 48 hours, or if the status has not changed for more than 5 business days, please contact our support team at [email protected]. Include your order number and tracking number in the email, and we will investigate with the carrier promptly.

Important Notes

  • Carrier Variations: Depending on your location and the shipping method selected at checkout, your package may be handled by carriers such as USPS, FedEx, DHL, or local postal services. The third-party tracking sites above will automatically identify the correct carrier.
  • Delivery Address: Please ensure your shipping address is correct at the time of order. RanaFono is not responsible for packages delivered to an incorrect address provided by the customer.
  • Lost or Damaged Packages: If your package is marked as delivered but you have not received it, or if it arrives damaged, email us at [email protected] within 7 days of the delivery date. We will assist you in filing a claim with the carrier.

We hope this guide helps you stay informed every step of the way. Thank you for trusting RanaFono with your Mice, Headphones, and Controller needs.