Faq
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the US. Express shipping (2–4 business days) is available at checkout. International orders may take 10–20 business days depending on customs clearance.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $50. This applies to Mice, Headphones, and Controller purchases within the contiguous United States.
What is your return policy?
You may return unopened items in original packaging within 30 days of delivery for a full refund. Opened items are eligible for exchange or store credit within 15 days. Please contact us at [email protected] to initiate a return.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on our carrier’s website to monitor delivery progress. If you have not received tracking information within 3 business days, email [email protected].
Are your products covered by a warranty?
Yes, all Mice, Headphones, and Controllers sold on RanaFono come with a minimum 1-year manufacturer’s warranty against defects in materials and workmanship. For warranty claims, please reach out to [email protected] with your order number.
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement. After that, we begin processing and cannot guarantee changes. Please email [email protected] immediately with your order number and request.
Do you ship internationally?
Yes, we ship to most countries. International shipping rates and delivery times vary by destination. Import duties and taxes are the responsibility of the buyer. Contact [email protected] for specific country inquiries.
What if my item arrives damaged?
If your product arrives damaged, please email [email protected] within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or refund at no extra cost.
How can I contact customer support?
For any questions or assistance, please email [email protected]. Our team typically responds within 24 hours on business days.