Refund policy

At RanaFono, we are committed to ensuring your satisfaction with every purchase of Mice, Headphones, and Controllers. Please review our refund policy below for a smooth and transparent experience.

Eligibility for Refunds

You may request a refund within 30 days from the date of delivery if the item meets one of the following conditions:

  • The product is defective or malfunctions due to manufacturing issues.
  • The item received does not match the description or specifications listed on our website.
  • The product is damaged during shipping (please provide photographic evidence).

Non-Refundable Items

The following items are not eligible for a refund:

  • Products that have been used, altered, or damaged by the customer.
  • Items returned without the original packaging, accessories, or manuals.
  • Products purchased from unauthorized resellers or third-party platforms.

Return Process

To initiate a refund request, please follow these steps:

  1. Contact our support team at [email protected] with your order number and a description of the issue.
  2. Include clear photos or videos of the defect or damage (if applicable).
  3. Our team will review your request within 2–3 business days and provide return instructions if approved.
  4. Ship the item back to the address provided. You are responsible for return shipping costs unless the return is due to our error.

Refund Timeline

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method used at checkout. Please note that your bank or payment provider may take additional time to reflect the credit.

Exchanges

We do not offer direct exchanges. If you need a different product, please request a refund and place a new order separately.

Important Notes

  • All refund requests must be submitted via email to [email protected].
  • We reserve the right to refuse refunds for items that do not meet the eligibility criteria.
  • For any questions or concerns, please reach out to our support team at [email protected].